Updated May 24, 2023
Tips for protecting yourself against fraud
When you use our services, we may ask you to provide information relating to your identity, credit status and payment methods, and delivery addresses. WAISS’ uses advanced technology to protect your data in its systems but we also recommend that you take some basic security precautions when creating or using your online account on www.waissglobal.com or any of our affiliate sites, or responding to emails and other communications that appear to come from WAISS.
Using your account:
- Verify that you are on the domains waissglobal.com when you create your new account, and when you return to your account to register for sales, pay online for your purchases or edit or add information to your account. You may want to add this URL to your browser’s Favorites or Bookmarks menu.
- Create a strong account password for your online account, use a recognized crypto wallet, and set up your Account Security Questions within your online profile.
- Do not share your account login details or wallet with any other person, and change your password on a regular basis.
- Always end your secure session by clicking the Log Out link at the top right-hand side of the page and by closing your browser’s window.
Responding to emails:
We suggest the following tips for you and your clients, to help identify such fraudulent phishing attempts:
- Check the sender email domain name — Verify that the sender email domain is spelled correctly. Fraudsters often attempt to send emails from lookalike domains (for example, wais.com) to deceive clients.
- Examine the sender display name and email address — Sender display names can be easily spoofed. For example, although Security US<[email protected]>shows display name “Security US,” it is fake as the email domain is fraudulent. When viewing on smartphones, tap on the sender’s display name to see the complete email address which will include the email domain.
- Scrutinise the email signature in the message body — Sender name and contact details in the email body can easily be forged and are not a reliable way to ascertain message authenticity. Do not trust phone numbers in such email signatures—please only use confirmed contact details when calling or emailing us, or go to our website.
- Check if the message contains a mismatched URL or misleading domain name — If the message contains a URL with our brand names in it, hover your mouse over the URL to see the actual hyperlink address. If the hyperlink address is different from the text displayed, the message is likely to be fraudulent.
- Do not respond to requests to provide your account user ID or password — WAISS will never ask you to provide those details.
- Remain vigilant — If you unexpectedly receive an email about an unknown topic, it may be fraudulent. If in doubt, it is always safer to call our Client Services and ask to speak to the purported sender.
If you receive any emails that appear to be from us and you believe they are suspicious, please forward them to [email protected]
Fraudulent Invoices & Demands for Payment
Fraudsters may send invoices purporting to come from us or make other requests for payment in our name.
If you ever have any reason to doubt the authenticity of an invoice with our name on it or any payment communication, please do not hesitate to contact our team, who will be able to confirm if it is a valid invoice.
WAISS is concerned that there are companies not associated with nor authorized by us, who are using our company brand names and trademarks “WAISS” to mislead the public into thinking they are part of our network. We can clarify that these companies and their websites are not related.
For any information, Contact Us.